At Otto Storage, we take great pride in the quality and craftsmanship of our products. All of our shipments are carefully inspected before leaving our facilities. However, if for any reason you are not completely satisfied with your purchase, you may return it for an exchange or refund of the merchandise value.
We value our customers and want your Otto Storage shopping experience to be a positive one!
Our returns procedure is as follows:
1. If you would like to return a product, please call customer service on 1.732.694.3774.
2. We accept returns within 90 days of delivery with an order number for a return authorization.
3. An original receipt is required for all returns.
4. Returned products should be unused and in the same condition in which they were received.
5. Your return will be processed 72 hours after receipt and verification at our facilities.
6. Valid returns will be exchanged or refunded.
If there’s something you can’t find here, feel free to get in touch with us directly.
9:00 am – 5:00 pm EST, Monday-Friday