Frequently Asked Questions

How can I place an order at
It is very simple, just follow these steps:
  • Register on
  • Select your favourite items and add them to your shopping cart
  • Choose a payment option
  • Once you paid for your order we will send you a confirmation e-mail
How can I create my account on
  • Click on "REGISTER" on the left side next to "CART"
  • Fill in your details as required
  • Submit your details
  • Your account has been set up
How can I recover my account password if I forget it?
  • Click on "MY ACCOUNT" on the left side next to "CART"
  • Click on "Forgot your password"
  • Enter your e-mail address and submit it
  • A password recovery e-mail will be sent to your e-mail address
How can I pay for my shopping?
  • After you selected the items you wish to purchase, click on "checkout"
  • Enter your billing address and your shipping address
  • You can also provide us an alternative shipping address if you wish
  • After providing all details required please click "place order"
  • Select your payment option and fill in your payment details to complete your purchase and click "submit"
  • Please note: The payment transaction will be executed by our parent company GITADINI LLC. The merchant name on your bank / credit card / PayPal statement for your Otto Storage purchase will be: GITADINI  LLC
Do you accept Purchase Orders from schools and do you provide a W-9 form?
Yes, we accept Purchase Orders from schools and you can download our current W-9 form directly from our website. Please follow this link for more information: Purchase Orders & W-9